Register and Track Power Complaints with TPSODL

Register and Track Power Complaints with TPSODL: Power cuts, voltage fluctuations, and faulty meters can disrupt daily life—but resolving them shouldn’t be a hassle. That’s where TPSODL electricity management comes into play. TPSODL (TP Southern Odisha Distribution Limited) has developed a streamlined system for consumers to register and track electricity-related complaints online without stepping out of their homes.

With digital tools and better service delivery, managing electricity concerns in Southern Odisha is now more transparent and efficient.

What is TPSODL and Who Can Use It?

TPSODL is a joint venture between Tata Power and the Government of Odisha, serving the southern districts of the state. It provides electricity distribution services across 8 districts, including Ganjam, Gajapati, Rayagada, and Kandhamal. Whether you’re a domestic consumer, a commercial establishment, or a farmer, you can access services from the TPSODL consumer portal and mobile app.

Common Electricity Issues Faced by Consumers

Power disruptions can vary, but some of the most commonly reported issues include:

• Unexpected power outages

• Voltage fluctuations

• Transformer failure

• Damaged overhead lines

• Defective meters

• High electricity bills

Timely complaint registration helps in resolving these issues efficiently. TPSODL electricity management now empowers users with faster response and complaint tracking.

How to Register a Complaint on TPSODL Portal

Let’s break down the step-by-step process:

Step 1 – Visit the Official TPSODL Website

Go to the TPSODL official site: www.tpsouthernodisha.com

Step 2 – Click on “Lodge a Complaint”

On the homepage, you’ll find the “Lodge Complaint” option in the customer services section. Click it to proceed.

Step 3 – Fill Out the Complaint Form

You’ll be required to enter:

• Your Consumer Number

• Contact details

• Complaint category (e.g., power outage, billing issue, meter fault)

• A brief description of the issue

Once submitted, you’ll receive a Complaint Reference Number.

Other Ways to Lodge a Complaint with TPSODL

Apart from the web portal, you can also register your complaint via:

• TPSODL Mobile App: Available on Android and iOS

• Customer Care Number: 1912 or 1800-3456-797

• Email: customercare@tpsouthernodisha.com

• Physical Visit: Visit the nearest sub-station or customer service centre

Using any of these options will still generate a complaint number, which is essential for tracking.

How to Track Your Complaint Status

You can track the status of your complaint through the same portal. Just go to the “Track Complaint” section and enter your Complaint Reference Number.

You’ll get live updates on:

• Technician assignment

• Estimated resolution time

• Final resolution message

Benefits of Using the Online Complaint System

Here’s why using the TPSODL electricity management system online is a smart move:

• Saves Time: No need to visit offices or stand in queues

• Transparency: Real-time updates and complaint history

• 24×7 Access: Register issues any time of the day

• Paperless Process: Eco-friendly and organized

• Response Tracking: See who’s assigned and when it’s fixed

Tips to Make Sure Your Complaint is Resolved Quickly

• Always mention your Consumer Number correctly

• Attach images (if applicable) of faulty meters or poles

• Provide an alternate contact number in case of field verification

• Follow up using your reference number

• Rate the service after resolution to help improve support

FAQs on TPSODL Complaint System

Q1. What is the customer care number of TPSODL?

A: You can call 1912 or 1800-3456-797 for quick assistance.

Q2. Can I file a complaint without a consumer number?

A: No, the consumer number is essential for lodging and tracking complaints.

Q3. What should I do if my complaint is unresolved?

A: Escalate it via the app or email to higher officials. TPSODL ensures escalated complaints are prioritized.

Q4. How long does it take to resolve complaints?

A: Minor issues like outages are resolved within hours, while meter or line faults may take 1–3 working days depending on severity.

Q5. Is there a mobile app for tracking TPSODL complaints?

A: Yes, the TPSODL app is available on Android and iOS platforms for free.

Conclusion

Electricity issues can be frustrating, but TPSODL electricity management ensures that your complaints don’t go unheard. The digital transformation of the complaint system has made power service management user-friendly, time-saving, and highly transparent. Whether it’s a power outage or a billing issue, you now have the power to report and track everything right from your phone or computer.

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