Customer Struggles in e-commerce. And how SolarClue helps it’s customer?
CUSTOMERS STRUGGLES IN E-COMMERCE
E-commerce is the new era of shopping in the 21st century. But for a beginner as well as expert it is sometimes to difficult to shop online. So, the common struggles faced by the customer are:
- Order Tracking: As soon as a customer buys something online, he/she looks for expected delivery. Moreover, as days pass on he/she keep checking his/her current position on the product. Therefore, if it is not clear and easy for customers to track their orders, the risk that they could become frustrated and try to cancel increases.
- Discount offers: Keeping discounted sales and coupons is a great way to attract customers. If some offers do not work or do not have full information. It can compel the customer to withdraw from shopping.
- Services: Everyone needs help at some point in time. Similarly, while shopping online even regular buyers need help. But they don’t necessarily want to open up a live chat, and they don’t want to pick up the phone and call customer service. Therefore, putting features such as comparison of products, the useful information helps to shop with ease.
- Finding Products: A customer not knowing which item to choose is one thing; a customer not being able to find an item they’re ready to purchase is another. No search on your site should ever lead to a dead end.
HOW SOLARCLUE HELPS CUSTOMERS?
solarclue provides a customer friendly environment.
- Order Tracking: We have expert delivery partners. And both provide detailed tracking feature of the package.
- Discount Offers: Only detailed and correct offers are kept for customers. Discount offers are checked regularly by the expert team.
- Services: We provide customer friendly features to have a hassle-free shopping experience.
- Finding Products: We have the search feature to find the required product.
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